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We asked Nancy Georges, one of the leading customer service experts, a few questions about herself, what are the main elements of good customer service, the top 5 concerns of small businesses with respect to customer service delivery and where to learn more about customer service topics. Read More

DEXMA PLM is a web-based product life management (PLM) solution that provides cloud-based technology to businesses, primarily those in the engineering field. Read More

ISO Tracker is a revolutionary hosted quality management software that gives you a variety of tools and features for ISO management. Check out the full review! Read More

Mobile apps allow you to remain organized and keep up with scheduled meetings and events, even while on business trips or out of the office. And, since most people now have a smart phone with mobile app technology, it opens up doors for communicating with employees and customers. Read More

This is a video tutorial series of LeanKit Kanban which aims to educate users about product features and specific functions. Read More

Workflows and tasks are equally important for small businesses. While the former activity establishes process and a method of doing things, the latter is associated with execution and delegation. As far as we are aware, there is no application that integrate them into a single application. Until we Read More

"Like many moms today, I am highly educated in the area of business and technology, and I understood that I could start a business doing what I love: Writing about business and technology." Read More

SimplyCT calls itself Call Center Communications– as they are adamant that the solution is more than just a Customer Service Solution, as it is a very robust application for the small to mid-sized business. Read More

Constant Contact is a cloud-based system offering a variety of marketing and coaching tips and features including email marketing, event marketing, social media, online surveys, and more. Read More

This is a video tutorial series of Zendesk which aims to educate users about product features and specific functions. Read More