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If your small business is on Twitter to promote your product and services, why not take it to the next level and use Twitter as a customer service tool? Implementing a “customer service via Twitter” option can be one of the most effective ways of dealing with customer service issues.
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How can you be a better manager?

Learn the specific skills you need to become a better manager.

What skills?

There are six skills to master:

1. Goals setting.
2. Clear communication.
3. Time management planning.
4. Conflict management.
5. Self motivation.
6. Leadership.

If you w Read More

Creating a “Policy” page or series of pages for your online store is extremely important in order to help your customers understand what your business procedures and terms are. There are 4 main areas you should hit upon when drawing up your policy pages, most of them are specific to customers who p Read More

One of the most unchanged elements of our life today is our optimal work time. Data seems to confirm the average American works 8.8 hours per day, at least, those are the official stats. Why do we have 8 hour work days in the first place? Read More

My buddy over at Nanigans broke some news to me this morning -- Facebook has announced it's getting rid of Sponsored Stories. To be honest, it's hard for me to remember how Sponsored Stories differ from the 26 other ad products Facebook has... Read More

What iss your favorite website/blog for practical business advice? The following answers are provided by the members of Young Entrepreneur Council (YEC.) Read More

Do you use endorsements or testimonials from customers in your marketing or advertising? Many business owners do. If you do, you'll need to be aware of truth-in-advertising and endorsement laws. Likewise, if you use ask bloggers to write about your products, you need to be clear and transparent abo Read More

Once you establish your social media presence, the next step is to measure the effectiveness of your efforts. What worked? What didn’t? These are questions you should ask yourself in order to run a more successful and efficient social media campaign. To answer these questions, there are three impor Read More

I recently happened upon an article in Forbes about business coach and social media rockstar Sandi Krakowski. She has over 125,000 followers on Facebook alone as of this writing and probably adds somewhere around 10,000 more a month. No, I’m not making this up, in fact – after I read the article, I Read More

With social media becoming a regular part of even more people’s lives, we’ve seen more and more consumers take to brand social accounts to vent their frustrations and resolve problems. In fact, many larger companies have created customer service-specific Twitter accounts, and have begun stationing Read More