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Just as every friend group has the idealistic Charlotte, customer success managers have their unrealistic customers.

And what happens to these Charlotte Clients? Ultimately, they’ll churn when expectations aren’t met.

That’s why I decided to illustrate the strongest strategies customer succes Read More

Customer Service is a very important factor of your business and it cannot be overlooked or you’ll lose customers very quickly. In this Marketing Eggspert round-up I’ve included posts discussing online customer service, branding, customer service rules, video, remote service team, customer service Read More

By now you know content marketing is more a “marketing mindset” than any individualized marketing method or single campaign.
You no doubt understand the point in taking a strategic approach for a solid direction for your content marketing endeavors.

And, if you’re smart, you even have a written Read More

Not every businessman makes his best efforts towards achieving success. Here are seven ways to ensure your business a real success. Read More

Business partnerships have traditionally been agreements to drive more transactions than either company could do alone. The new paradigm, driven by disruptive technologies, cloud-served supercomputing, and the new generation of young adults with global empathy, is partnering and giving something no Read More

A lot of people neglect the human layer. It’s easy to ignore because you can learn movements and even specialist skills like olympic lifts without addressing issues in your human layer of skills. If you’re like me, you might focus your training on the “cool shit”. But when you neglect the human lay Read More

It is fascinating to see how different blogging platforms have developed during the years. I started out blogging in 2002, using Blogger. The term, blogger, was coined by Ev Williams. 15 years ago, Blogger got acquired by Google. Move back to the future, and we could see battle of the movable types Read More

The Networking Scorecard app from BNI.com encourages you to build your business networking skills by scoring the different actions you take to grow business relationships.
BNI.com, the world’s largest networking organization, created the Networking Scorecard app with some gamification features. Th Read More

YouTube has become a go-to platform for videos. How can you take advantage of it to promote and grow your business inexpensively. Read More

Using Automated CRM to Better Serve Visitors to Your Website

3 ways to implement CRM on your website to automate your customer relationship management, improve your customers’ experience and boost your sales.


Properly used, customer relationship management software can multiply the effectiv Read More