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Braintree has an impressive roster of customers - 37signals, Airbnb, github, OpenTable, and more. And that's with a team of under 20 people. That's not why I interviewed CEO Bryan Johnson though. I wanted to learn why their company culture is so unique, why he doesn't hire traditional managers, and Read More

My online business has experienced several ups and downs over the past couple of years and as we wind down to the end of 2010 I thought it would be a good idea to analyze the main errors I made in efforts to ensure you don’t make the same mistakes as well as to gauge if I truly did learn anything. Read More

Most recall in 2002 when retailer KMart filed for bankruptcy. It was then the largest retail bankruptcy in history and a major turning point for century-old company. The bankruptcy was followed by an criminal probe into the company’s executives. Read More

We just talked about what you should do to make your LinkedIn profile stand out. Now you should be looking at ways to use LinkedIn to find some new opportunities and help people. One of the best things a sales person can do that will build their online credibility and personal brand is to use Linke Read More

One of the main concerns of a blogger with a new blog is getting indexed by Google. Here are a 4 ways to get your blog indexed by google and other SEs fast Read More

My motivation today for writing this post was partly to not have to think too hard and partly to share an example of a great customer service experience.I’d also like to encourage you to contribute an example of a great customer service experience to Stan Phelps’ “The Purple Goldfish Project: How t Read More

Doing SEO strategy right takes targeted competitive insight and very specific recommendations, beyond any SEO basics rulebook. And ideally a good relationship with the product (site) manager.

Over the next few posts, and starting with this one, I’m going to share with you a detailed 8-step proce Read More

Choosing a business partner is like deciding whether to propose for marriage: you’re madly in love, and it seems like a good idea at the time, but it’s important to make sure you’re truly compatible. Otherwise, you’ll be paying the price later. In a business relationship, you have to know your part Read More

There are some salespeople—and sales organizations—that are willing to tell prospective clients whatever they want to hear in order to win the deal. Read More

If you're currently employed, why would you want to even consider becoming your own boss? Don't you know that there are millions of people out of work? You should be grateful that you even have a job! You're crazy...you shouldn't... Read More