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Passed in 2015, net neutrality guidelines were intended to prevent certain practices such as throttling and give all websites equal treatment. Like most things these days, the repeal of net neutrality has proven controversial. Now a new survey discovers what small business owners think about the ch Read More

Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams. Read More

A 2015 Gallup Poll of 7,272 U.S. adults found that at some point in their career, one in two had left their job to get away from their manager. Only one in three people are engaged at work, and managers account for at least 70 percent of the variance in employee engagement scores. How can managers Read More

Want more conversions from your organic social media traffic?

Wondering how to set up a sales funnel for your social media visitors?

In this article, you’ll learn how to convert more social media visitors using a sales funnel. Read More

The business of looking good is tough. Digital Marketing for Salons is not cakewalk due to the nature of the business itself. It is highly competitive and is largely dependent on impressive ratings and positive reviews. Read More

Recently I spoke about influencer marketing at PR Bootcamp in New York City. Just before my presentation, a panel of editors and producers from television programs like Dr. Oz and The Today Show talked to an audience of public relations professionals about getting products and experts on their prog Read More

Whether you’re interested in making your own pet into a social media star or leveraging the power of other animal influencers for your brand, here are some tips for creating compelling social media campaigns that revolve around popular animals. Read More

A new round of buzzword-heavy technologies are becoming relevant to—or at least discussed among—developers, operations professionals, and the tech staff who lead them. Need to come up to speed on the changing cloud and container trends and technologies? If you feel out of the loop, this tech-transf Read More

Like it or not, your business is losing customers. It’s time that you take a close look at WHY your business is losing customers… And, what you can do to fix it. Here are 6 common reasons why customers leave small businesses … and 12 tips you can use to start turning the tide.

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In the past few years, there has been a flurry of new incubators and accelerators looking to nurture and grow startups. But are there too many? Read More