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online retail can be a very tricky business, but those who survive and prosper, do so with great reward.

If hitting the revenue wall is commonplace for many, how do retailers get ahead of the growth slide?

By courting repeat customers. That’s how. Read More

A “downer” is defined here as someone who seems to dwell on the negatives of every business challenge, and loves to highlight bad news or potential problems. No matter how smart or experienced this person may otherwise be, things must change or they will kill your startup. Read More

The days of 2016 ushered in an era of digital marketing defined by rapid social media changes, accelerated prominence of video, and marketers giving up on beacons becoming a retail reality (for now, anyway). As we kick off the new year, it’s a chance to wipe the whiteboard clean and develop new s Read More

Podcasts are an awesome way to passively expand your knowledge, especially while you’re walking, in the car, on the train, or doing work that doesn’t require a ton of mental energy.

Listen to the best podcasts for entrepreneurs, startups, CEOs, VCs, and technophiles.
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Use these three simple tips, to make sure that you communicate your message to others, in such a way as to gain their co-operation and agreement. Read More

This is a secret Canadian success story, and one of Canada’s largest exporters. If you run an online store and are one of the majority, your store is at least partly Canadian. As the world increasingly moves online, Shopify is uniquely poised to become one of Canada’s major “exports”. Read More

It goes without saying that competition drives innovation. While your goal is to ultimately be the best, as a business owner, you simply cannot build a suitable business without competitors consistently trying to improve their business as well. Therefore, learning from your competitors is crucial w Read More

Having happier employees could likely mean that they'll be more loyal to their job, harder working, and will provide better customer service. For those reasons, it's in your best interest to ensure that you're doing your part to raise employee morale at your business. Here a few idea to try out. Read More

Strong brand positioning involves reviewing a combination of internal and external factors.

Part of branding is self-reflective—recognizing and articulating your special strengths and unique capabilities. Uncovering the benefits of your product or service that really matter.
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Customer service is one of the key linchpins of small business success. Do it poorly and you’ll drive your customers away, do it well and it can pay off in ways you never expected. Here's how you can improve your customer service. Read More