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Huib voted on the following stories on BizSugar

Creating an Effective Help Desk Knowledge Base

Posted by GetApp under Customer Service
From http://www.getapp.com 3797 days ago
Made Hot by: robinandy58 on July 12, 2014 11:01 pm

Let your customers help themselves. Create a knowledge base and take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It’s cheap, easy and, if done correctly, can actually save you money. What are you waiting for? Read More

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Don't Fall Asleep on the Job: 4 Tips to Provide After Hours Support

Posted by AbhiZopim under Customer Service
From https://blog.zopim.com 3833 days ago
Made Hot by: thecorneroffice on June 9, 2014 7:23 pm

Don't limit your customer support to only certain hours of the day. To win the loyalty of the modern customer you must be prepared to provide support 24/7. Read More