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People have some pretty crazy assumptions about social media - and it's my job to set the record straight. Here are the top 10 most ridiculous things I have ever heard. Read More

My guest post on Curatti - Savvy Tips From the Pros to Market Your Small Business Through Podcasting. According to The Infinite Dial, a research study from Edison Research, 39 million Americans listened to a podcast in the last month. Podcasts reach an engaged audience who have easy access to liste Read More

Do you know that NASA has about 500 social media accounts across multiple networks? Such an effort means a massive social media team and a lot of work…and lessons for any business hoping to make a splash in social media. Read More

Another year has come to a close and it’s time to look back and see what the most popular CRM tweets of 2014 were. Read More

As 2014 ends, it’s time to examine what the year has brought to the customer service industry and what customer service trends and predictions are for 2015. Read More

In this webinar, we were joined by Jennefer Witter, CEO and founder of the Boreland Group, and author of the new book, “The Little Book of Big PR: 100+ Quick Tips to Get Your Small Business Noticed.” We recently featured an excerpt from her book, which offers great networking tips for entrepreneurs Read More

If you’re plugged into the world of SEO news, you’ve probably already heard about the “pirate update,” an unofficially named Google update that’s changing the ranking rules for sites deemed to be violating copyright laws. It’s the latest indication of the search engine giant’s firm stance against o Read More

As with any other concept or methodology, a set and forget approach is flawed and this is the trap many businesses find themselves in as they jump on the marketing automation bandwagon without assessing their specific business and customer needs. One size does not fit all and many companies in the Read More

Fewer small business owners perceive themselves as successful now than did at the start of the economic recovery, a Wells Fargo-Gallup survey of a representative sample of 601 small business owners reveals. In 2009, 43 percent of small business owners reported feeling “extremely” or “very successfu Read More

Do you have time to be active on all social media channels? If not, use these key factors to determine which social network is best for your business. Read More