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Emotional intelligence is the ability to understand others’ emotions, empathize with those emotions and respond to them appropriately. But how does it apply to customer service?
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Awesome post on Project Management Software. Check out which project management platform manages their own brand the best?

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Complying with GDPR is vital. Any business found not sticking to the rules could be charged fines of up to €20 million or 4% of the company’s global annual turnover, though the toughest fines will be reserved for the worst data breaches or data abuse.

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In this episode, Amy explains how she researched and tested new content before rebranding her YouTube channel. Read More

In a saturated marketplace with harsh competition, a business has to be as agile as never before. There are many factors to determine the business agility overall. One of the most important is the business software they use.
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Guidance for Preparing Standard Operating Procedures (SOPs), provides a standardized working tool that can be used to document routine quality system management. Follow along with these simple tips to help you achieve quality standard operating procedure records. Read More

There's nothing more annoying than when a mistake is made in business that could have easily been avoided.However, when your employees make the mistakes, take precautions before calling them to task. Read More

Uber currently has drivers operating in 633 cities worldwide. From nowhere they have stormed the market and disrupted taxi services globally.
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How to build a zap connecting SparkPost with Process Street to produce a high touch client onboarding experience for your sales outreach teams. Read More

In business you have to trade with other people, which involves negotiating. Therefore, it is important that you learn the proper principles of negotiation, in order to get the best possible outcome for your organisation. Read More