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Step 1: Validate your prospect. Read More

No matter what business you're in, at some point in your career you will have to deal with an angry customer. Your challenge is to handle the situation and send the customer away thinking he or she has just done business with the greatest company on earth. Here's a six-step process to quickly resolve a customer complaint. Read More

Greats tips on how to use Twitter to connect with customers and actually help them rather then spam them. Read More

undreds of Twitter applications can be found on numerous sites that offer cool tools to help you manage the way you use Twitter. If you use Twitter for marketing your small business, I sorted thru tons of apps to bring you the most helpful. Read More

Here is a list of 5 link building tactics for new websites to get them off on the right foot: Read More

Juggling several online marketing tactics simultaneously is no small task. Less organized professionals might find it downright impossible. But the benefits of a well-executed integrated online marketing strategy far outweigh the effort involved, especially in a tough economy. Here are four cost-effective tactics to get your media working together Read More

Check out these eight social networks with more specific purposes or narrower audiences than Facebook, MySpace and LinkedIn. Read More

President Barack Obama freed billions of dollars to help the nation's small businesses on Monday, hoping to get credit flowing again to Main Street, not just Wall Street. He heaped praise on the little guys of American industry, often overshadowed in the blitz of government bailouts. The centerpiece of Obama's latest plan will allow the gover Read More

Larry Chase shares what he's found successful in getting press coverage, as well as what to look for when being pitched to give press to another firm. He also identifies some savvy uses of social media while covering Internet marketing for Web Digest For Marketers. Read More

Recognize and reward a job well done and your company will ultimately reap the benefits. Read More