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Is your small business involved in the travel industry? Then there’s good news ahead: A new study, the MMGY Global/Harrison Group 2012 Portrait of American Travelers, found that despite continuing economic uncertainty, Americans are recommitting to the importance of travel and willing to spend mone Read More

Everyone wants a happy team, and a happy team is good for business. Companies want employees that are productive, and more likely to go that extra mile for an employer that treats them well. Read More

Twitter's Dick Costolo recently talked about balancing courage and focus with Charlie Rose. I think his comments contain some great advice for small business owners... Read More

As a small business owner, I know that link building can sometimes (ok, oftentimes) get pushed to the back-burner. After all, you’ve got a business to run! As the owner you’re probably used to wearing multiple hats and running in a dozen directions all at once just to keep things afloat. But small Read More

If you have had some success in a business, I’m sure you bristle just like I do when someone says “You were just lucky…” I’m a strong believer that we all make our own luck, which means that the harder we work, the luckier we get. In reality, “hard work” is just a catch-all term for a list of princ Read More

In today’s world, where everything’s a commodity, good customer service is a way to set yourselves above your competition. In this article, you’ll learn the seven deadly sins of customer service, as well as ways to avoid them. Read More

This week, we will review CaseFox – a SaaS solution that promises to make case management simpler and easier.
We will look at its interface, features, and see how it can be of use to you. Read More

Cloud-based hosted CRM software enables businesses of all kinds to get the most from their customer data. Instead of having the data sit in your computer system doing nothing you are able to mine the data to provide a personalised service to your client base - giving them great service whilst maxim Read More

Before we wish that our customers will love our business, brand and our products, we should first learn how to give love to them first. Here are 20 ways to do that. Read More

Consumers are increasingly querying the web to inform their buying decisions. In fact, according to HubSpot, 44 percent of online shoppers begin their branded product research by using a search engine. How can small business owners reach these buyers and influence their purchasing decision? Here ar Read More