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Step 1: Validate your prospect. Read More

No matter what business you're in, at some point in your career you will have to deal with an angry customer. Your challenge is to handle the situation and send the customer away thinking he or she has just done business with the greatest company on earth. Here's a six-step process to quickly resolve a customer complaint. Read More

Greats tips on how to use Twitter to connect with customers and actually help them rather then spam them. Read More

A fascinating article traces the brain chemistry behind why people make such irrational (and often times unethical) decisions when money is involved. Economists may treat money as a place holder, simply a tool to make exchange function more smoothly, but as real life and the current economic crisis indicate, money actually has a profound effec Read More

Tax expert Barbara Weltman tells you what you need to know when you estimate your taxes and complete your payroll taxes in light of the recent stimulus package. Read More

undreds of Twitter applications can be found on numerous sites that offer cool tools to help you manage the way you use Twitter. If you use Twitter for marketing your small business, I sorted thru tons of apps to bring you the most helpful. Read More

Get help with BOTH of these questions from this new blog post: - Who should you be following on Twitter? - How can you attract more followers? See my list of who I follow (and WHY), plus ADD your own Twitter handle to attract more followers, too! Read More

Here is a list of 5 link building tactics for new websites to get them off on the right foot: Read More

Veteran Financial Planner shares his experiences financial planning for both the wealthy and the less wealthy. These are the keys to wealth building! Read More

Check out these eight social networks with more specific purposes or narrower audiences than Facebook, MySpace and LinkedIn. Read More