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Sometimes, we tend to think of the the customer buying experience (and even their earlier experiences when we are nurturing and prospecting) as different from the customer experience, that is, how we treat them after they have purchased. To a customer, it's one continuous experience---with decision Read More

Issue: Employee retention problems which is due to a very unpredictable flow of work requiring employees to be ultra flexible with their work availability. Read More

The quickest way to halt your company’s productivity is to stop paying your employees. Ensure you never miss a payment with these tips. Read More

Google's new version of Android, reveals why they crippled the Nexus 7. SmartPhones and tablets have a software patent problem. Apple? Nokia? Business Change? Read More

Go from "what's an internet?" to "I'm a content marketing whiz!" in 45 quick takeaway bullets from the 6th (& final) post in The Content Manager's Guide to a Killer Online Content Marketing Plan. Read More

List building should not be only done online. Adding your offline prospects to the list as you talk to them will grow your business at a faster rate. This app helps you do that! Read More

Keyword Suggestion Tool HitTail Makes Things Easy If you want your blog to grow quickly, then getting traffic from search engines is good way to do that. The search game has changed so much over the past 12 months. Read More

The new Apple iPad mini is here. Is the iPad mini made for startup entrepreneurs and small business owners? Find out why you should buy the iPad mini. Read More

I covered Jason Fall's social media event, Explore in OC last week. Top tier speakers talked about best practices, tools and tips for today's digitally driven marketing and social media. Keynote, Peter Kim talked about Social Business. Get the takeaways from Kim, Falls and others from the top four Read More

There is nothing worse than having to waste time and energy dealing with spam when you’d rather be getting important things done. Read More