Bruce Rasmussen's engaging personal tale combines forthrightness and whimsy, beginning with a marketer's definition of trust (which he claims to paraphrase): "A can trust B if B has the opportunity to rip A off - and chooses not to do so."
Embedded in a story about muffins are some pretty provocative questions that Bruce asks about our own or
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JohnH voted on the following stories on BizSugar
Trust and the $5 muffin refund
Posted by d2kd3k under Customer ServiceFrom http://carpe-diem.typepad.com 5980 days ago
Made Hot by: on July 18, 2008 1:20 am
Avoiding Uncomfortable Discussions with Your Prospects and Clients Isn't Going to Build Trust
Posted by d2kd3k under SalesFrom http://salesandmanagementblog.com 5980 days ago
Made Hot by: on July 17, 2008 6:10 pm
Sex, religion, and politics are widely taught as the three topics to avoid in any relationship. Paul McCord, who writes the Sales and Management Blog, begs to differ — at least on the political front. Paul invites an engaging discussion on the downsides of avoiding discussions of politics with sales prospects. Referring to the upcoming U.S. presid
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Fifty Ways to Keep Your Customers
Posted by gimmesome under Customer ServiceFrom http://www.insidecrm.com 5980 days ago
Made Hot by: on July 18, 2008 9:49 pm
Your company could offer the best prices and services around, but if your company fails to make customers feel wanted, you can consider the chances of repeat business out the door. When it comes to retaining customers, simple gestures go a long way. And yet, if studies are anything to go by, we have yet to learn the fine art of keeping customers f
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Twitter Blog: Finding A Perfect Match
Posted by sanssecret under Online MarketingFrom http://blog.twitter.com 5980 days ago
Love em or hate em, there's no doubt that Twitter is becoming a powerful force in the world of Social Networking. No wonder more online marketers are signing up every day.
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China: A Ripe Market or Fast Track to Bankruptcy?
Posted by JohnH under GlobalFrom http://blogs.openforum.com 5980 days ago
Made Hot by: on July 17, 2008 2:51 pm
China may still have a Communist political system, but its economy is transitioning to capitalism. It has a growing middle class hungry to buy Western goods.
Enterprising U.S. companies are investigating and some are capitalizing on the opportunities China presents. Just don't forget to do your homework before you expand.
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US Mobile Internet Reaches 'Critical Mass' for Marketing
Posted by wontonu under NewsFrom http://www.marketingcharts.com 5980 days ago
Made Hot by: on July 17, 2008 4:07 am
The US is the global leader in mobile internet adoption, with 40 million US mobile subscribers (15.6%) actively using the mobile internet, according to a white paper released by The Nielsen Company.
In 16 countries tracked, the US leads in penetration, followed by the UK (12.9%) and Italy (11.9%).
Advertising is becoming a common part of th
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High Price CAN be a Competitive Advantage!
Posted by JohnH under MarketingFrom http://blogs.bnet.com 5980 days ago
Made Hot by: on July 16, 2008 8:34 pm
How to justify steep prices and set your company apart from the competition.
From the article: “Selling Value” consists of adding intangibles that convince the customer to pay a higher price than if those intangibles were absent. It does not consist of adding tangibles (i.e. things that cost your company something) to make a deal more attractiv
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Seth's Blog: Should small businesses whine?
Posted by ZaneSafrit under StrategyFrom http://sethgodin.typepad.com 5981 days ago
Made Hot by: on July 17, 2008 4:06 am
Seth sums it up nicely. Small business is a weapon, not a reason to whine.
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Mid-year Change to Standard Mileage Rate
Posted by BeckyMcCray under TaxesFrom http://zanesafrit.typepad.com 5981 days ago
Made Hot by: on July 16, 2008 2:54 am
Mileage rates are changing in the middle of the year. Zane Safrit has the scoop, and a bit of a mileage tutorial for small businesses.
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Religion in the Workplace
Posted by Gowithabc under Human ResourcesFrom http://www.americasbestcompanies.com 5981 days ago
Made Hot by: on July 16, 2008 9:04 pm
A recent survey by the Institute for Corporate Productivity has shown that religious strife in the workplace is a real problem. The problem is, what can you, the business owner, do to quell this trouble before it harms your business without running afoul of antidiscrimination laws? Here are some ideas.
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