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Knowing how and when to invite a customer to chat and which customers to chat with can turn live chat from a customer service convenience into a sales-generating tool. Read More

If you are a business owner, you know how hard it is to connect with your customers on a daily basis. Learn how to connect on a more personal level, and create a culture around your business's brand! Read More

He's the Founder/CEO of Chicago coffee shop Dollop Coffee Co., and the Founder/CEO of Metroproper.com, a social network. Read More

The following is first in a three-part series on the process of setting up a corporate blog will benefit you! There are three important phases to the corporate blog process... Read More

From the page: "If you're running a home based business, chances are your resources are limited. Your challenge is to get business and keep it coming. That's where e-mail marketing can help without breaking the bank. E-mail marketing is a fast and easy way to do the following" Read More

The link between planning and doing Read More

This is a neat little tool I found that analyzes your clients using the 80/20 principle. The way it works is that you put in your clients, answer some questions about them and then it lines up the data into tables, showing you where the results are coming from so you can compare and contrast them. The more clients you add, the better it works. Read More

Marketers often entice customers to buy a product by offering a free gift with the purchase. They might, for example, offer a free half gallon of milk with the purchase of Oreos or a pair of tickets to Disneyland with the purchase of an airline ticket. Research at the University of California, Berkeley, however, suggests this approach may not be s Read More

If it seems like more people are flirting around the water cooler at your office these days, it may not be your imagination. Four out of 10 U.S. workers admit to being involved with another colleague at some point. But within a small business the possibility of increased tension and drama because of a tryst intensifies.

One of the problems for Read More

The Small Business Administration on Tuesday announced that it has chosen 11 cities to participate in an initiative designed to stimulate jobs and growth while targeting inner-city small businesses. Read More