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It sucks when you create a process and no one uses it. Here's how to create, track and optimize processes people want to use. Read More

Churn is the enemy. Churn is the sickness that will kill your SaaS company. Redpoint VC Tomasz Tunguz showed us just how damaging churn is to the MRR of SaaS companies and how an adjustment of just 5% can make a massive impact. Churn is the rate your customers are cancelling their subscriptions to Read More

Here's the exact steps I took when one of our most highly trafficked blog posts fell down the rankings, and how I boosted its pageviews by 468%. How severely pageviews can drop from falling just a few ranks is crazy! Read More

Customer success has the unique distinction of being both the #1 driver of revenue retention in SaaS companies and SaaS companies’ best kept secret. According to Jason Lemkin, founder of SaaStr, customer success is where 90% of revenue is. For such an important topic, though, the dialogue around cu Read More

Over 50 tools to help you optimize your social media activity:Social Networks Influence Behaviour:Humans are super social animals and we thrive best when connecting with other people. New ideas, products and behaviour spread through our social networks. Consequentially social media has massive pote Read More

Whether eye-catching, irritating, or actually useful, there’s no denying them. Gifs have never been more popular than they are right now.
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One of the best ways to design your user onboarding flow is to look at what successful companies are doing. The problem with this strategy is that while it’s easy to see what they’ve done, it’s much more difficult to put a finger on how they got there. Read More

One of the quickest ways to stunt the growth of your business is to do everything yourself. As I’ve mentioned before, you want to spend the majority of your time on the $100/hr and $1000/hr activities. If you spend 90% of your day on the $10/hr activities, not only are you placing a very low cap on Read More

“2016 is going to be different. I’m going to get into shape, I’m going to read more, and my sales team is going to have its best year ever!” You’ve probably heard something like this before—everyone loves making New Year’s resolutions. But the truth is, year after year, almost everyone fails to com Read More

Some creative types chalk it up to one glorious “brainstorm”—a crazy spike in energy when you scribble maniacally and then all of a sudden you’ve outlined the next year’s worth of posts, ready to queue them up into WordPress. But in reality, that’s not how it happens. In fact, it can be really frus Read More