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Building a Customer Success program from the ground up is tough. Very rarely are you given a blank check and the mandate to spend whatever it takes to improve the customer experience, improve adoption and reduce churn.
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In business, the customer is always the number one concern. No matter what kind of business you run, this is a truth which you can always get behind. Without the customer there to guide you, the business would not be worth much.

All business owners know that pleasing the customer is a top priori Read More

Ah, procrastination, we meet again. For all of my talk on how to improve productivity, to a certain degree I find it impossible to permanently find the answer for how to stop procrastinating.
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This June 2016, Google+ celebrated its 5th birthday. However, many tech experts hold the sentiment that Google+ is dying a slow death. Read More

Traffic to posts does not always equal conversions, or even subscriptions. Sure, high traffic can indicate a large amount of interest in the given area, or that you’ve stumbled upon a winning headline for a high traffic keyword. But traffic means almost nothing if you’re not getting value from it. Read More

No money, no growth. But, at the same time, no growth, no money.
This is the typical conundrum every startup faces and unless you just came up with a miraculous machine that allows people to travel instantly anywhere in the world, chances are that you’ll have to fight for every single click and cl Read More

If you want a large team of enterprise developers to collaborate effectively, you need to find a suitable place to host your code. Choosing a repository hosting service might not seem like a big deal. But the repo host you choose can have serious consequences for your developers’ productivity and a Read More

When it comes to employee volunteering and giving programs, perhaps no industry sector is better suited to make an impact than professional services firms. Read More

In IT, there is a high cost to an organization with trapped or inaccessible information. IT workers spend a significant amount of time each week dealing with a variety of challenges around poor documentation of this information. The reality is that TIME is MONEY, and that money is being lost direct Read More

If you're looking to generate traffic, commenting can be a great strategy — but you have to know how to comment to drive traffic. Read More