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There are thousands of tools in the marketplace to help you conquer retention. Choosing the right ones can seem as daunting as solving retention.
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If you’ve been in the entrepreneurial world for even a year, you’ve likely realized that startups are fragile and fickle. Many new startups will crumble before they even begin to establish solid foundations. Make it to the two-year mark, and half of those who started out around the same time as you Read More

Your digital agency’s profitability is intrinsically linked to how your team use their time. Inefficient working practices take up more time than they should, meaning you can’t take on as much work, which affects your profit margins. Read More

Processes are a lot more interesting than you’d first think. That isn’t some kind of joke — they’re interesting, I swear. Although they’re defined as “a collection of interrelated work tasks initiated in response to an event that achieves a specific result”, there’s a bit of a backstory that helps Read More

According to HubSpot research, B2B Businesses are now shifting their budgets toward inbound marketing. If you're a B2B business, you can leverage it through these 5 ways.
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The smartphone has changed customer behaviors, in the name of an omni-channel approach to shopping. Mobile technology is disrupting the retail industry, and we are facing the rise of mobile shopping. How do you respond to this evolution?

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"Thirty years ago, before I left a good job as a systems programmer to be a full-time entrepreneur, I’d come home from work with a head full of business ideas. Each one was better than the next. All my ideas were propelled by the dream of being my own boss, setting my own schedule, and doing what I Read More

Thinking of starting a side project?

A month back, I realized I was getting to the point where I wasn’t bothering to take lunch breaks. I read as a big part of my job, and I didn’t want to get involved in anything heavier than reading articles. Frankly, I was bored during my lunch breaks and I g Read More

A SaaS company without a customer success system is like a lion without teeth. You can chase customers all you like, but when you catch them you’re thinking “now what?”.
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In order to maintain and strengthen your reputation, mend relationships with unhappy customers, keep current customers happy and loyal, and grow your business, you have to put a plan in place to effective manage customer service across multiple marketplaces.

Here are a few tips and tools you can Read More