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Providing quality customer services plays a major role in customer retention. Outsourcing this function has helped Fortune 500 companies promote a loyal following. Here's why the most successful companies turn to outsourcing their customer service departments. Read More

A new report from Regalix – State of B2B Social Media Marketing 2015 – has found that 93% of companies cite Twitter as their favoured social media marketing platform, with LinkedIn coming in at a close second with 91%. Read More

Service providers deal in the commodity of knowledge. Your lawyer knows the intricacies of small business law. Your marketing consultant is well-versed in content marketing and social media. Your accountant knows how to minimize the hurt come tax time. All of them get paid for a transfer and applic Read More

By nature, digital marketing is a strange beast that’s always changing. As soon as you think you’ve conquered marketing online, along comes another trend that prompts you to change gears yet again. The good news is that there are experts out there who make it their business to inform the rest of us Read More

So you have a Twitter account for your small business or one just for yourself. You’re following some interesting and influential people in your industry. And you’re regularly tweeting – or retweeting – relevant and insightful updates.

Congratulations! You’re doing Twitter wrong.
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It’s common that a small business will experience regular cash flow ebbs and flows. While this is normal, it’s not optimal. The goal should be to make your cash flow as predictable and steady as possible to ensure that you aren’t scrambling to pay bills, make payroll, or worrying about making enoug Read More

It’s common that a small business will experience regular cash flow ebbs and flows. While this is normal, it’s not optimal. The goal should be to make your cash flow as predictable and steady as possible to ensure that you aren’t scrambling to pay bills, make payroll, or worrying about making enoug Read More

Spring is here and so are the latest in Spring and Australian Summer Fashion. Perhaps it may surprise some, but many of the Australian Spring and Summer Fashion and Fabrics are Scandinavian Fabrics mingled with warm Australian concepts. Read More

Family business thought leaders have had much to say about succession planning lately. Despite all the buzz, a study at Kent State University found that 80% of family businesses do not have a succession plan. Some commonly held misconceptions about succession may a major contributing factor. Read More

Selling online is not what it used to be. Only 5 years ago all you had to do is stuff your content with the right keywords, and you could expect to make sales, but this is no longer the case. Read More