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Customer service has traditionally been focused on the resolution of complaints, primarily after a transaction. With the advent of social media, and instant communication via the Internet, that definition has been expanded to include all aspects of the customer experience, from finding you and what Read More

When hiring a freelancer, you need to put in the work to find the right match. Here are some of the most important professional qualities you should be looking for. Read More

Since circumstances and conditions quickly change, information truly is power. Now more than ever before, your employees have to be timely informed. They need to have the right and reliable information at any moment if you want them to solve problems and make decisions. Without sharing data and kno Read More

Almost every entrepreneur starts their journey by developing a solution, based on their idea of a new technology or required service. These idea and developer skills are necessary, but not sufficient, to build a business. A real business requires leadership – thought leadership to attract customers Read More

“If I become a franchise owner, what do I get for the money I am investing?” In this post, I answer that question. Read More

There are several blogging platforms that are considered to be some of the best alternatives to Blogger and WordPress. Read More

Investors will tell you that they love to put money into startups that are scalable, and ready to become the next unicorn. But what does that really mean? Simply stated, it means that your business has the potential to multiply revenue with minimal incremental cost. Ready to scale is when you have Read More

Digital marketing is probably the most potent marketing strategy for small businesses. This article features some of the best digital marketing ideas for SMBs... Read More

Every business professional and entrepreneur believes they are good communicators, but how do they know? It’s really the perception of the recipients that counts, and poor communicators are almost always poor listeners, so they don’t hear the shortcomings. Warren Buffet once told a class of busines Read More

Effective dashboard design can lead to better business outcomes and higher levels of customer success. Here's all you need to know about intuitive and effective dashboard design.
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