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We've all heard how detrimental negative customer feedbacks can be for a business. So what should businesses do about negative online reviews? Read More
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You may be thinking that it’s a blast to have a market monopoly, but have you considered the ways monopolizing the market hurts you, your customers, and even your customer service team? Read More
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Many SMEs struggle to decide what type of CRM system to select. They may not have the budget to purchase one of the high-end, well known products such as Salesforce – where then do they go? Read More
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Laura Klein of Users Know shares the steps to filter customer feedback which should be ignored and the feedback which should be put back into the product. Read More
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Based on Forrester’s report, “consumers will be spending $414 billion online by 2018, a 57.4 percent increase from 2013.

How can you get a piece of this pie?

Transform how you approach consumer behavior. Here are five ways to increase your conversions. Read More
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Like in any relationship that you genuinely want to keep for a long time, making your customers stay in love with your business takes a lot of effort. Read More
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Anywhere from 70 to 90 percent of your customers are on social media. And what they're saying about your brand can have a big impact on your business. See the five core elements to handling social customer support the right way.
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As we’ve seen during CES 2016, virtual reality technologies are gaining popularity. What does this mean for the customer service industry? Read More
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Blog shows evolution of customer services and benefits of Omni channel adoption in business. Adopting Omni-channel retailing is now inevitable than ever before.
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80% of companies say they give great customer service. Only 8% of customers agree. Here are 10 customer service stats every business owner should know... Read More
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