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Customer voices are amplified more than ever due to the rise of social. Here are six things your team should think about when creating your social customer service strategy. Read More

Communication is the core of each and every business, whether it is small or a big one and that is why they should always practice it to become better and grow. A business has several options to communication and its their responsibility to find out what option their clients prefer and respond to. Read More

The customer path to making a purchase on your website is no longer a simple one with many customers using different types of technology on their journey to purchase. Read More

Your customers are your company’s lifeblood. Everyone knows their importance, and how much effort is placed on making sure they are satisfied with the service or product you provide. Without them, your business would be nothing. Read More

Your delivery of the customer experience that you promised is the total focus of your audience. Here are 6 important tips to remain focused on its delivery Read More

Martin Shervington discusses about why online reviews are crucial for a local business to grow. He also discusses the best practices to keep your customer happy online. Read More

CSM is the proactive management of subscription based SaaS (Software-as-a-Service) customer accounts to help expand revenue, drive end user adoption, reduce churn rates and identify advocates. Read More

Customer service has always been important; without it, or with it severely lacking, a company can end up with a bad reputation and a dwindling customer database, especially with the increase in using social media to channel both positive and negative reviews of companies. Have a read of these tips Read More

No business can afford to ignore its customers. Even businesses that have been around with a loyal following must still ask target customers for feedback. Here are some points to remember about market communication to help improve ROI. Read More

Competition is unpleasant, specifically when you’re the one losing. But it’s life. If you run a business, you’re going to face competition, somewhere, somehow, someway. So how do you deal with the competition? Read More