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This post looks at ways in which you are able to tighten up security around your CRM solution. Ensure that your company data is kept as safe as possible by following these steps. Read More

In today's society consumers expect instant service; if your product requires a longer term commitment or a greater investment of time, look at how you can break the bigger picture down into bite-sized chunks that your customers can easily consume. Read More

Time spent offline is when you can really cement your relationships with contacts of all sorts, giving you the chane to focus on the Relationship more than simply the processes around your contact management. Read More

With research and development, closed and open beta testing, new CRM features and enhancements are put through rigorous testing procedures so that when released, they will allow you to score all of your goals! Read More

Contact management is the bread and butter of your CRM system, what you choose to do with that data is the filling in the sandwich, whether it is for sales, support, marketing, admin or a combination of all of the above, creating yourself the perfect combination of bread and tasty filling. Read More

Using the cloud, a smartphone and CRM, you have the ability to capture important details whatever the occasion and circumstance no matter how informal. Read More

Across the globe, different people hold their own celebrations and special days. An awareness of which of your clients are celebrating, whether it is St Patrick's Day, Cinco de Mayo, Bastille Day or whichever special occasion; this can help you put a smile on their faces and cement those relationsh Read More

Whether you are in a market that is dominated by one company or in an oligopoly with many players, you will have speedboats - small and agile - and supertankers - giant organisations that have weight and stability but less manoeuvrability. Read More

The customer experience is one long ride made up of multiple episodes; as such it is important to ensure these episodes are dealt with in a consistent and timely fashion. This post looks at how CRM can help. Read More

The UK postcode is 40 years old today. This post looks at the ways in which we use postal codes in our lives and how a CRM solution can be the ideal place to store and use this information. Read More