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Undercover evaluations revealed that more customers are waiting in longer lines, with 31 percent reporting it took five minutes to reach the counter and complete their orders. This appears to be a growing problem given that only 26 percent were forced to wait as long in a 2009 evaluation. Read More

Our weekly report card wrap-up of this week's PR and media winners and losers. The Post did not bother defending its decision to run the photo with screaming headline DOOMED. Read More

Email marketing has its pros and cons, but is it a relevant and effective marketing strategy? We still think so. Read More

Return on investment changes everything. Most business owners are looking at the response rate of their marketing, but it is return on investment that shows the success of a campaign. Read More

Want the easiest way to use the easiest content management system? I have good news and bad: Headway is one amazing WordPress theme/template/framework. Sort of. Read More

“Cooking with Poo” for a cookbook title? Marketing genius? Translation fail? Gross-out flop? Take the poll at the end of the post. Read More

Small businesses are often times shocked over the boldly negative comments people can make on social media. Here is how to handle them with class and earn more business in the end. Read More

There are several things Youtube users happen to be improving recently to be more popular in the field of videos and besides from views and likes, one of the most crucial sides in Youtube video marketing is growing more subscribers. While this is the most challenging, subscribers can be increased t Read More

Thanks to Google, 2012 was the Year of the Penguin, the Year of the Panda … and the Year of Lots and Lots of Nervous SEOs and Webmasters. If you could use a recap on all that’s come out of the Googleplex over the last 12 months, our friends at Search Engine Land have put together a handy rundown. Read More

What kind of sweet ear candy will you get when you listen to Speaking Human? You get the Web’s only podcast devoted to the great wild world of marketing. Speaking Human is a frank and funny look at the latest marketing news – from viral videos and brand campaigns to social media and product launche Read More