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By Jack Rivera

One factor that contributes to the success of a business is the kind of customer service it offers to its clients. Businesses who value their customers cultivate a good reputation which can be an advantage over their competitors. A good customer service reputation establishes your Read More

Do freelance writers need a blog? Well, having a well maintained, interesting blog will raise your status in the marketplace, and therefore your rates of pay. Read More

So you want to start up a new business? Bear in mind that there are important questions you must ask about the legal process. Read More

If you want to make your business a magnet to customers so that you won’t be disrupting them but rather they would naturally come to your business, you have to employ inbound marketing. Inbound marketing can be the most effective marketing strategy for small business owners. It’s fun, creative, and Read More

Amber & Sarah chat about Facebook's WhatsApp buy, realtime stories from Ukraine, live-tweeting heart surgery, LinkedIn opens influencer blogs to all, Yahoo's "Siri" project, GrubHub Seamless IPO coming, & more! Read More

Want to keep up with the latest news and articles about small businesses? Here are 46 small business Facebook pages that can keep you updated with the latest happenings and give you the latest knowledge in the small business world. Read More

I spend a lot of time writing about metrics and performance management.  It's critical that we Know Our Numbers.  It's important to analyze performance over t Read More

Can You Eat or Sleep Without Your Smartphone? We all have become so dependent on our smartphones today that it makes me wonder – can we live without them for any length of time? Must we always eat and sleep with them by our sides? If you eat with your smartphone you could be eating a lot more than Read More

I've had a lot of interest lately in how I manage my blog, run my social media accounts and work a full time day job. I rely on tools and organization to keep me sane but in this post I go into more detail about how I do everything I do. Read More

When you find yourself strapped for time – skipping lunch and multitasking in your sleep, are you? – you know you need help. But not just any VA will do: you need a business-grade virtual assistant perfectly matched to your business, your personality, and your needs. Thankfully, that’s not as hard Read More