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Disaster Recovery is a hot issue in today's business world. More and more businesses are reliant on technologies or tools and if these were to fail then how would day to day business continue? Read More

While business owners often have differing opinions on a wide range of issues, apparently one of the areas where they widely agree is on the importance of clean water. Read More

So Google does it again! Google ditches two of its products, namely Orkut and Quickoffice.

QucikOffice was bought by the big G as a seeming alternate to Microsoft Office. Quickoffice was compatible with the Drive and cloud services by Google enabling users to edit on the go and have it all synce Read More

You know well that your customers are the most important people in your business. In fact, your ability to deliver on what you promise your customers is what differentiates you from your competitors. You know it’s true – let’s just get real about it. Excellent customer service really is the best th Read More

Casual conversations can be an effective way for an employee to help a customer feel comfortable, welcomed, and valued. But many times, what is said from behind the counter can cause a negative experience and make a customer to think twice about coming back. Read More

When it comes to customer support, doing the little things can go a long way. But how do you keep it simple and cast a rippling effect?

To find out what really makes customers happy, we asked 13 entrepreneurs the following question: What is one creative customer support / service tactic that rec Read More