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Your sales manager doesn’t measure all of the activities that you must take in order to succeed in sales. Some of the most important performance-improving activities aren’t measured at all. Complete these nine activities this week; they won’t show up on your reports, but they will show up in your results Read More

Each of us has the ability to rationalize their lack of performance, and it is easy to fall into the trap of telling ourselves lies when our performance isn’t what we want it to be. We behave in a way that is consistent with what we believe—even when these beliefs aren’t based on the truth. Improved performance means recognizing when we are lying to ourselves, and then adopting more powerful beliefs Read More

When you know you are going to face a specific hurdle in a sale, you need to know how to "take it away" in advance. Many sales people stress over common recurring obstacles that are easily removed if the plan in advance Read More

There is nothing that has the potential to help you generate greater sales results than developing your personal effectiveness. There is no technology that better enables you to produce greater results than the alarm clock—and the commitment to rise earlier and to take action improving yourself and your results Read More

It's the last day of April 2010, and I hereby proclaim today a Fearless Friday. What is Fearless Friday? Well, you'll have to decide for yourself, because that's part of being fearless today. But here's what Fearless Friday could mean:.. Read More

This post is about selling, customer service, managing, and relationships. and virtually all relationships.

I regularly visit two dry cleaners.

Dry cleaner #1: The front desk person always has a smile on her face, calls me by name, acts excited to see me, and we chat it up for a couple minutes every time I'm there.

Dry cleaner #2: The front desk person doesn't Read More

Why you need to adapt your social media communication to reach your international audiences, and a few insights into cultural differences on the main social media platforms Read More

Getting hung up on is one of the most frustrating things sales people face. I’ll admit, it doesn’t hurt my feelings… unfortunately, it makes me angry! Over the years, I’ve learned to channel that frustration. Here are five techniques to use on prospects who hang up on you.. Read More

Sales people know that questions are the key to success, but they often fail to ask the hard the question that can really make he difference, both for the buyer and for them vs. their competitors. The sad part is that these limitations are self imposed, rather than forced on them by the market or the buyers Read More

If you are getting too many “no” answers, part of it may be your approach. If the prospect buys what you sell and isn’t disqualified for some other reason, then you have to go for yes. Going for yes means learning to create value on every call, learning to differentiate your offering, and learning not to accept the Test No Read More