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Is this the most painful customer service story ever? You decide.... Read More

12 Tips for the Accidental Sales Manager Read More

Here are some of my favorite posts - not necessarily the best, just some of my favs. Read More

One of the key - yet often overlooked - levers for increasing your sales is velocity: the cycle time from initial lead to closed sale. Read More

This week, we had the chance to chat with Craig Elias, the founder of Shift Selling. At Shift, they believe the biggest mistake most selling professionals and sales organizations are making is analyzing lost sales versus analyzing won sales and finding or creating the perfect timing. What's the difference? Listen and find out, but I can assure you Read More

Don't miss them...watch them now. You'll be glad you did. Read More

Don't limit your referral network, consider everyone you can help and that could benefit from your service, including your service providers. Read More

Is there anything worse than a cold call from a salesman who doesn't know anything about your business? What about someone who claims to have researched it without having done so properly? Read More

You'll have a much more successful sales career if Read More

There is no such thing as a free ride but what about free b2b marketing databases? We're not talking about the free trials, free subscriptions or free sample lists but if a vendor is actually offering a free database of business contacts how much should you trust it? Read More