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We’ve already seen how hiring a remote candidate can pose unique issues owing to the location of your new hire. You need to search for dedicated and motivated workers (preferably with prior experience working remotely) who seem like a good fit for your culture.
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As a startup, we focus on customer service intently.

Frankly, it’s one of the few areas where we could possibly have a competitive edge over larger companies with more resources and stronger products.

For one reason or another, the larger companies get, the more impersonal and infrequent thei Read More

You’re not going to be able to scale your business properly if you don’t use systems…

The problem is, businesses think they don’t have enough time to create processes.

What they don’t realize is that every day you go without a process, you’re wasting time and setting yourself up for failure. Read More

While traveling Europe this year, I met Silvia Hänig who was writing a story for Haufe.de about customer experience. She followed up our initial conversation with the questions below. Instead of shooting back quick answers, I took the time, maybe too much time, to thoughtfully reply as if I were go Read More

Content and the notion of content marketing is here to stay. Prospects and clients alike expect to be able to turn to a search engine and find the answer to any question or challenge they face. Read More

When I started entering on a daily basis in 2001 I was unemployed and married, but we were childless. It was easy to find time to enter. Then I had a baby, moved, wrote a book, launched a business, wrote another book, and all the while I found time to enter and hour or two per day. Read More

When Tony talk to new small business owners He often get asked the question, What are some of the best online software tools and apps for business? The follow-up question is usually, is it free? Many small business owners find themselves struggling to manage their staff team, they can't get everyth Read More

Being a freelancer can be difficult. A recent study showed that 34% of the US workforce are freelancers, and with the world becoming more friendly towards freelancers, the competition is growing rapidly. You may be wondering how you can stay ahead of the pack, how to keep yourself motivated, what t Read More

Combining your sales processes with a CRM system allows you to not only monitor the workflow in Process Street but to be able to measure all output as well. Within these templates, you’ll find overviews of CRMs and how they can be integrated within Process Street to help automate your team. Read More

Do you feel something in holding you back and you do not know, exactly what those things are? Here are seven things to let go to enjoy your life more. Read More