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Application programming interfaces (APIs) are everywhere around us today. Just think – every time you “like” a post or send a friend request on social media, you are talking to an API. But until recently, it was primarily software engineers who were responsible for understanding APIs. Nowadays, the Read More

In case you haven’t noticed, the internet has fundamentally changed the way companies communicate with their customers. It’s gone from a one-way, broadcast communication (“It’s our Memorial Day Sale!”) to a two-way conversation (“What do you need, and how can we help?”). In this new paradigm, compa Read More

Welcome to our weekly edition of what’s hot in social media news.

To help you stay up to date with social media, here are some of the news items that caught our attention. Read More

Since eDigitalResearch started benchmarking the online customer journey way back in 1999, results have changed massively.

Shoppers are now buying online more than ever with some retailers even reporting more online sales than in store. Read More

Registering new users is the most basic, fundamental piece of the software business. If you don’t have customers, you don’t have money. With this in mind, you would think companies would devote time and energy in developing the perfect user registration process. Unfortunately, most companies are pr Read More

Microsoft SharePoint is a bit like a Swiss army knife. It has a ton of different functions, some of which are useful, and some that aren’t. If you’re using SharePoint or one of several SharePoint alternatives and you’re not careful, you might wind up with a tool that’s so bloated with features it d Read More

The central promise of cloud computing is that it is elastic with the customer’s utilization. Every business can scale up and down and adjust on the fly. Even better, the software is usually gorgeous, designed for smooth experiences for massive numbers of everyday users rather than for I.T. wizards Read More

Why checklists? Well, checklists are the most popular way to onboard new employees, and that’s for a good reason.

Checklists help you to follow a process, make sure you don’t neglect anything important and stay compliant. Instead of making you write your own, you can use one of the 6 we’ve prepa Read More

The military has long recognized that machine guns are force multipliers for rifles, but businesses have been slow to capitalize on this concept. Sometimes all the planning in the world isn’t enough for business survival, when things change as fast as they do today. Every business, especially start Read More

Brandon used to run a web design company and a digital agency and now he’s an entrepreneur. He has a great little story about how he got there which had hiccups along the way. Brandon and I reminisce a little bit about being in business and podcasting as well as some tools we use. This is a good sh Read More