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Saying “employee feedback” conjures images of awkward conversations with managers and meaningless buzzwords during performance reviews, but it doesn’t have to be that way.

Feedback cycles shouldn’t try to force comments out of your team, but instead support them and let them know when and where Read More

A list of top tactics sure to boost customer success and retention

CX ideas and tactics to implement in a solid customer success program. How to align your customer success strategy with sales, marketing, product and business development to create an overall smooth customer experience and desig Read More

As a blogger, you use words in every post you write. But how often do you use numbers? Here are four ways to use numbers effectively in your blog posts. Read More

As IT professionals are always amazed when we see new clients we work lacking the basic documentation. The cornerstone of efficiency, resiliency, and adaptability all comes IT documentation. Here are the TOP 5 Reasons why you need better IT documentation! Read More

Here’s the right way to start a profitable blog (and why you need to focus on your end goal from the start).
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Distractions don’t choose us, we let them in. Keep them a bay with a few of these hints & life hacks. See how you can improve your productivity immediately.

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What’s better than fixing something when it’s broken?

Stopping it from breaking in the first place.

This article is going to focus on how you can put certain steps in place to catch problems before they arise.
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This list has both advanced and introductory courses. So, whether you just want to learn how to improve a process, or you want to dive into the statistical models behind business efficiency, it’s all here.
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A quick note if you write for a living: This week you have the chance to get on our list of recommended writers by joining the Certified Content Marketer program. Read More

Toxic employees are those whose negative attitudes and behaviors cause trouble for entire teams. Learn who they are and how to deal with them in this post.
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