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Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. Today’s customers definition of service is the sum total of their “experience,” covering all aspects of their rela Read More

In this episode of Business Systems Explored, we discuss how to recruit the perfect candidate without being draining you of all your energy. Vinay also share the exact process he uses to hire new recruits at Process Street. Read More

Looking for something new to grow your brand? These promotion ideas will give your marketing efforts a serious kick in the pants this year. Read More

True to the title, this article describes how to better...entice your customers your way with deeper content marketing strategies and a knowledge of how to appeal to your audience. Better yet, it even works in a ton of references to the movie Groundhog Day, which makes the whole thing funnier (and Read More

If your business encounters disaster, how should you respond? One successful entrepreneur shares what he did right, and where he went wrong. Read More

Have you created a content calendar for 2017 yet? If not, the time is now. In this post, Elna Cain shares the why, the how and a bunch of tools to help you along the way. Read More

You already know the many benefits of having customer data easily accessible and usable for any number of activities. But, what can you do to protect your customers’ sensitive information online? Here are five tips that you can use now to protect your data from hackers. Read More

User onboarding can be a great way of reducing support queries. Here we look at four questions to ask to see if you're truly ready to take on the challenge!
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Live that laptop lifestyle.

We are in a day and age where younger and younger members of the workforce (Millennials and soon Generation Z) are questioning why, on earth, they would accept a job that forces them to sit in an office for 40+ hours per week.

There are some jobs where this is esse Read More

Every January, millions buy into “quick fix” weight loss scams … and many marketers suffer from the same distorted thinking. Read More