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Paul Cheney of Scrappy Pencil Media talks about how he used BizSugar.com to launch a small business consulting business essentially centered around his blog. The interview here on the BizSugar blog contains a lot of detail and a link to a post he did on his own blog with even more details. It's imp Read More

Before you start the New Year, make a quick analysis of your current business condition so that you can make the appropriate adjustments. Review every aspect of your business so that you are clear about your position, how and why you got here and where you should go from there.

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Is Luck merely some weird happenstance that is totally out of your control? And if not, how do you make your won Luck? Here are 3 Basic Rules. Read More

The Art of Non-Conformity is your anthem, if you’re looking to achieve escape velocity. If you want to take the road less traveled and do it in style, it’s Chris’s book for you. Here’s a video review: Read More

It’s doubtful that no two words in an entrepreneur’s vocabulary are procrastinated over more than these two: “Business Planning”. But you don't need a 100 page document to steer your business towards its goals. Here are some tips for creating a simple business plan that can help guide you to succes Read More

Here are five ways to bring the life back into your company so you and your staff begin to approach each day with renewed excitement and a burning desire to grow the business Read More

Take a look at your own process; is there a point (or two) in which there’s often customer confusion? If so, what can you do to fix that? Is there a place where communication goes down a black hole, like the call button near the elevator Read More

Many small businesses start out being run from home. It's cheaper and smarter than investing in a pricey office, before your business gets off the ground. Also, if you're delivering a service, it may not be necessary to have an office or other facility.

This post outlines 4 (actually 5) reasons that you need a private mailbox service, such as provided by the UPS Store. For security reasons .. Read More

“What companies do you think of when I say Excellent Customer Service”? People answered, LL Bean, Disney and Ritz Carlton. All 3 great answers but I wondered aloud why none of them mentioned their own companies?

If you focus just on the interaction of the sale, you will never focus on the experience the customer has around the sale. From the moment they contact your business and all through the process, there are things that you have to focus on or else they could derail that sale and customer retention .
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The growth of corporate communication can be attributed to the trend among progressive companies to appoint a communication man to top managerial positions (and even in the executive board). Corporate Executive Officers (CEOs) are beginning to realize that the success or failure of corporate strategies depends on how communication resources are harnessed. Read More