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Have an angry customer on the phone? Here is a step-by-step guide for small business owners on how to handle an irate customer on the phone. Read more! Read More

A Facebook holiday promotion is a fantastic way to attract a lot of new attention, and even to revitalize an existing base, and it doesn't even take a lot of effort on your part. Above all, you just have to show a little holiday spirit, Scrooge. Read More

Do you know what your Q1 2014 sales pipeline looks like? Learn how to develop powerful sales forecasts to make important decisions about your business. Read More

If you're a business owner or marketer, you're undoubtedly looking for techniques to optimize your website for better conversions. In this post, you can find 100 conversion optimization case studies that come from multiple sources all over the Internet. Read More

Are you using LinkedIn for your business? Here are some tools that can help you maximize your participation in this social media platform. Read More

Even though accountants are seen as well-paid professionals, many of them are venturing into side businesses in order to make additional income. And there’s nothing wrong with this. In fact, it is considered smartness especially in this harsh economy. Read More

I thought I would share some of the tools I have found helpful in managing larger writing projects, doing research and simply items I use in my day to day. Some of you may have heard of some of these, but I will bet there is at least one little gem in here for everyone. Here are 10 tools to up your Read More

We all know what social media is but do you know what good social networking consists of? My guest today is sharing the 11 essentials you need for social networking.

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Local Search Ranking Factors 2013 identified 83 foundational ranking factors. This guide takes the top 20 most important factors and offers a succinct, illustrated example of each. By reading this guide, you will understand both the lingo and the concept of each local search ranking factor. Read More

Being a guest blogger is a great way to build expert credibility for your brand and it’s also a great way to gain subscribers to your own blog. When I write a guest blog post, my goal is always to blow the reader’s mind with the fabulous information I’m providing them. It’s easy to tell when you've Read More