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I recently had a reader send me some great questions regarding my strategies for leaving effective voice mails, dealing with unresponsive prospects, and working with gatekeepers. I wasn’t sure if any of our other readers were dealing with these challenges (SMILE)… but I decided to “chance it” and share the Q&A with you! Read More

You may have heard from numerous experts that now is a great time to do hiring for your small business. With a harsh economic climate and high unemployment, there is an opportunity here to pick up some great talent and be able to grow your business too. But how can you attract and hire the people you need both now and after the economic downturn resolves? About.com's Susan Ward of Small Business Read More

Many businesses only target potential customers in their local markets, but inbound marketing also allows you to easily reach prospective customers in a global marketplace. Have you optimized your site for international search engines? Do you want your business to be found or shared with a broader audience? If so, here's how you can advance your international marketing efforts more strategically. Read More

If you want to retain your best talent, be able to draw the best talent and increase your business all at the same time, it's possible. Entrepreneur.com reports that the key is to create an employee benefits program that rewards employees for generating more business. Follow the link for more details. Read More

David Hornik of August Capital talks about finding the right investor for your small business startup in this interview with Betsy Flanagan of Startup Studio. Read More

The three steps outlined in this article are core to get more Facebook fans. Creative marketing helps too, but these basic elements have proved essential. Read More

Customer service is a HUGE issue for small businesses these days because of increased likelihood bad customer feedback will wind up not as a complaint lodged only to you personally but published for the world to see online in a feedback forum. But how exactly do you make sure you are providing good customer service and avoiding the kind of online negative feedback that can bring you and your comp Read More

Videos that succeed as viral videos need to be identifiable, spontaneous, genuine, creative, informational, inspiring, and funny. If you are trying to create a video, for the online medium, to generate some buzz for your business, this is a blog post that you should be reading. There are a few very interesting examples too! Read More

All of them pester, and all of them lose my business. Yet, they keep trying. They know if they can effectively follow up, they're likely to become a repeat customer who will bring you a steady stream of revenue. How can a small business balance the need to maintain a connection to their customers without crossing the line into annoyance? Here are 5 tactics for doing just that. Read More

Finding a suitable accountant can be hard, especially if you are starting out and have absolutely no clue on where to start. Here are 62 tips from small business owners on how to find and pick a good accountant that suits your business. Read More