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If you have been in Sales with the same company since several years you have become more an account manager for your regular customers providing you with a steady income. Due to the recession, the outlook for 2009 is grim. You will need revenue from new customers as your existing customers will not bring enough revenue. Read More

Caring for your customers can be a serious competitive advantage. But you cannot claim you put your customers first until you actually do that. The money quote does not get that way without you doing a bit of "show me the money" work. When I talk to business owners about customer conversations, the ones who can claim success, those whose cust Read More

Peter Montoya and Tim Vandehey--authors of The Brand Call You--discuss the pluses (and minuses) using social networking like Twitter, Facebook, LinkedIn, and others to market your business through your personal brand. Read More

THE VISION is an end point. It should be the first step of any business strategy. It is important to know where you are heading specifically, if you don't it doesn't matter which way you are going - or does it? You must have an intention so that you do not appear to be adlibbing each day! Read More

Trust should be the goal of everything you do online. 36 experts talk about why trust matters in marketing, social media, SEO, and how to earn it. Read More

Nothing replaces hard work and proper planning. Great article on Small Business Business Intelligence. Succeeding in business doesn't happen by accident. To succeed, decisions need to be made with the most current and pertinent data. Read More

A brief case study of one smart way to use twitter in marketing. Read More

Now is not the time for business as usual. It's time to get creative and think outside-of-the-box for ways to increase profit. It's always a good idea to tweak the services you offer to keep them fresh and competitive. Read More

Just because your customers are consuming less traditional print news and feature content does not mean that don't still crave information that helps them find solutions to their problems. Thus, a great news story or feature article that includes information about your company, its people, and its products can drive a ton of new business your way Read More

Here's a list of 19 ways to hep stay focused in these challenging times. Read More