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Humans have a self-destructive love for quick fixes. Is this you? You don’t spend time developing systems (snooze), but you do read “53749 tips to boost your productivity” articles. It makes sense; you want to throw as much stuff at the wall and be pleased if anything sticks. Instead of reading tip Read More

When was the last time you felt ‘activated’ by a product? This is going to sound silly at first, and like internal language couldn’t have a meaningful effect on the way we look at approaching customer success for SaaS companies, but I’m going to argue that it can. When you say that you need to incr Read More

We’ve all been there; you have 2 weeks to work on a project which should only require about 3 days. You’ve got all the time in the world for that essay, blog post, bug fix or book design! “I’ll start on it tomorrow, then I can just do an hour a day”, you may kid yourself into believing. Read More

In SaaS, customer experience is top priority.

Experts report that “customer experience will overtake price and product as the key brand differentiator” by 2020.

So, it’s time to take a serious look at how you engage with your customers.

Are they completely satisfied? Or are you simply meet Read More

“What metrics should I care about?” is a conversation I have with entrepreneurs daily as we discuss what metrics to highlight in their financial models. One of the keys to me in building a solid financial model is to build a model that combines operational and financial metrics, so that we focus ou Read More

In 2015, The Fader reported huge news for Spotify. Out of its 75 million monthly users, 20 million are paying customers.

A 26.6% conversion rate is staggering on freemium products. As Jason Cohen says: “A really good conversion rate for free-to-paid is 4%, like Dropbox. Awesome for them, but nor Read More

OneNote’s search sucks. It’s tagging is barely even cosmetic, never mind about functional. The way you organize notes (search and tagging aside) is a little better than Evernote’s but, all things considered, what it’s truly useful for is:

* Brainstorming
* Freeform note-taking
* Informal layou Read More

Today, with flexible management practices and innovation in technology, we can provide our employees options to work at home. We can even boost their productivity by:

1. Requesting them to dedicate a workplace away from the living space
2. Install time tracking tools
3. Use cloud applications Read More

Working from 9 to 5 but still feel that little has been done? You might want to re-assess how you work. Tim Ferris, the author of the bestseller The 4-Hour Work Week gives us great tips to be more productive. Here are some of his great tips:

1. Do not multitask.
2. Set goals that actually matte Read More

We all know what it's like to feel stuck. Working long hours in a job you need, but don't want, feeling as if each hour is time you should have spent pursuing what you love--time you'll never get back.It's a horrible place to be, and more importantly, it's a suffering you don't have to endure. It's Read More