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It’s common knowledge that saying the wrong thing online can cost you your job.
But sometimes what other people say online can have consequences as well.
Take the case of former Reddit CEO Ellen Pao, who stepped down last week in the wake of a campaign by site users, critical of how she handled t Read More

As a mentor to startups and new entrepreneurs, I continue to hear the refrain that business plans are no longer required for a new startup, since investors never read them anyway. People cite sources like this BusinessWeek story a while back “Real Entrepreneurs Don’t Write Business Plans,” or even Read More

For e-commerce sites, 404 page plays a huge role: it should hook the visitor not to let him go away from the wrong page. Thus, there are many options you could use for your 404 page. Read More

Productivity isn’t just about getting your staff to use their time more wisely.
Office productivity can also be about the technology the members of your team have at their disposal.
For example, does your staff use mobile technology effectively so team members can stay in touch with each other an Read More

No business can afford to ignore its customers. Even businesses that have been around with a loyal following must still ask target customers for feedback. Here are some points to remember about market communication to help improve ROI. Read More

With the rise in use of smartphones and handheld devices, businesses are in a quandary. Should they invest in developing a mobile app, update their website to make it a responsive site, or go for both? This question is important if you want to widen your business’ reach and increase revenues and pr Read More

Competition is unpleasant, specifically when you’re the one losing. But it’s life. If you run a business, you’re going to face competition, somewhere, somehow, someway. So how do you deal with the competition? Read More

Have you ever lost patience while waiting in line because it wasn’t moving fast enough? Or have you felt annoyed after reading a nasty comment directed at you? I know I have.

And I have my limbic system to thank. Also known as the ’emotional brain’, this is the area of the brain that responds to Read More

Do you think your business is too small to have a “company culture”? Think again—creating a company culture isn’t just for big corporations. You can create a culture that benefits your employees, customers and small business. As MetLife notes in Culture Happens: How to Ensure It’s What You Want, “W Read More

In sales, avoid using the following deal-killing lines that NEVER lead anywhere good, and are nothing more than gas-on-the-fire when dealing with even the most mildly unhappy customer. Read More