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Not only has the company seen fewer unhappy customers, but this streamlined approach has also enabled ERP Suites to expand more efficiently. Read More

Knowing what your customers think is an invaluable thing and can inform various different strategies. Here's the lowdown on customer surveys. Read More

86% of buyers are willing to pay more for a great customer experience. So you’d be crazy not to collect customer feedback and use it to improve the experience on your online store. In this article we’ll explore different types of feedback to collect on your ecommerce website.
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When you're working remotely, you need the right tools to stay as productive as you would in an office. Here are some tools and tips to help you succeed.
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When hiring skilled freelancers, you have to be able to choose someone who can understand your team’s goals and contribute to them. These 12 interview questions will help. Read More

In OneDesk, tickets and tasks possess workflow automations that allow for items to be created in reaction to a range of conditions which the original item-type meets. These created items can be designated as subtasks within the original item, or they may be their own standalone item.
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Make faster decisions & improve team collaboration by enabling horizontal knowledge sharing in your organization. Read More

Allowing your employees to be owner of your company improves their morale as well as helps retain them for long-term. Read More

How can employers best support their teams? We have five major suggestions to adopt right now, with advice from HR experts and business leaders.

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This article will explore how you can successfully partner with an external customer service team to improve service quality—resulting in the best customer experience for your market.
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