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Customer Experience and Engagement deserve a different ROI calculation. How do you think it should be done? Read More

The difference between success and failure has nothing to do with what we can do and everything to do with what we will do. This is nowhere more true than in sales... Read More

After a fierce competition, close to 3,000 vote Renbor wins 48.4% of vote. "How to shorten your sales cycle" voted number one by readers. THANK YOU all who voted and supported me. Read More

Here's a summary of social media tips I have posted on Twitter over the past week. They're usually inspired by conversations, client questions or things I have Read More

Today's podcast is about 10 Things That Will Not Change About Social Media in 2010. There have been 1000's of bloggers who have put fingers to keyboard and pounded out their predictions for social media in 2010. While there's many predictions about future technology advancements, new demographics and debatable Twitter growth there are many things that are not going to change. So here is a summary Read More

Christmas really is an opportunity time to strengthen the connections that sustain your business and personal life. Don't miss it because you and your business could be much better off if you invest something in your relationships with others. Read More

Sales 2.0 has been one of the big buzz words throughout 2009. What do you think… is Sales 2.0 really about sales… or… is it about something else? Read More

Too many sales people spend too much time committing to do this or that to achieve sales success. For 2010 figure out what you should STOP doing and give yourself a real shot at succeeding. Read More

Henry Ford once said, Whether you believe you can or you believe you can't, you're right! How will your beliefs affect your plans and goals for 2010? Read More

Often we are looking for silver bullet systems or recipes for success, while ignoring the basics. In my experience 90% of big sales improvement comes from getting back to the basics. These basics will have an immediate, measurable impact on your sales numbers.

Let’s put it to the test. Here are five fundamentals of sales. If you focus on them they will increase your sales this week. Read More