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Part 12 in a 28 part series on sales effectiveness based on Kilcullen's original 28 Articles for counterinsurgency. Read More

When it comes to customer service, a small investment in care can make a big difference in results for both the customer and the profits of the company. Read More

A couple of weeks ago I wrote an article titled, “Stop Selling Like You're Walking On Egg Shells!” As usual, I received a number of great comments from readers. Among those comments came one in particular that really stood out. It said— Read More

Number 11 in a 28 part series on sales effectiveness, based on Kilcullen's original article on counter-insurgency. The entry covers the need to avoid knee jerk reactions. Read More

A whimsical look at people, their actions, thought lines and, interesting their choices. Their actions and words at times helps to confirm some basics about sales, and at times leaves you looking for reasons as to why they act as they did to begin with. Read More

Do you notice any of these trends? What can be done about them? Read More

This is some very helpful stuff for males who wear pants and sell. Some females may find it helpful, too. Read More

I loved playing baseball as a kid. I'd take my book about pitching outside with me and pitch for endless hours to my younger brother (probably my earliest experiencing in selling was learning how to "sell" my brother on being catcher to my pitches even after he wanted to quit). Read More

Terri Levine wants sales people to learn something: how to be more human! In this episode of the Sales Management 2.0 Podcast, Terri discusses her new book, "Sell Without Selling" and what it means for salespeople in a sales 2.0 world. Read More

Here are useful tips to help any small business or entrepreneur be more effective at making cold calls for increased sales. These are tips offered by seasoned sales experts. Read More