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Be in control of your customer's orders by developing an effective system that will help you save resources while keeping your clients satisfied. Read More

Most of the blogs and websites I frequently read are written by powerful influencers who provide invaluable insight about their respective industries. Every day, I always make sure to plunge into the archives of my favorite influencers (business leaders, authors and speakers) with the goal of learn Read More

With the explosive growth of users in social media channels such as Facebook and Twitter, not only data through content is being collected or curated but also a lot of sentiment from users – opinions, emotions and feedback. Read More

When one thinks of how successful or unsuccessful a business is doing, it's natural to lean towards the strategic elements of an organization that ensure profits come in: investments, funding decisions and risk management. Read More

A lot of businesses are increasingly relying on analytics and data to better understand their consumers, enhance the customer experience, and increase revenues. Read More

Chief executives and marketers need to have the right skill set and confidence to make informed decisions about their company’s business goals and target customer experience or sales conversions. Read More

Considering the number of social media resources people can find on the internet, one can truly say that sentiment analysis has recently gone big. If you will try to put the search term sentiment analysis on Google Trends, you’ll see a vast growth from September 2006 up to the present. You’ll even Read More

Your support center’s design contributes to your customer’s overall satisfaction. Be inspired to redesign yours by taking a look at this list of great samples. Read More

Whenever we acquire a new gadget or an appliance, we are eager to use it, most of the time skipping the operation manual. When a problem occurs, first thing that we usually do is to contact customer service for assistance. Read More

Market research has always been about identifying target markets and customer preferences and is a crucial component in business operations. Approaches toward market research have evolved significantly over the years as new campaigns, apps, services and offerings launch by the thousands every day. Read More