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When it comes to great customer service, there are many valuable lessons and strategies that businesses can learn from. These 7 images show just some of the most important ones that can change how you view inbound call center. Read More

It is not enough that they know how to write good content. Writing should not be that complicated. Writing to sound smart is not necessary as it will only make the experience difficult. Read More

Customer experience has always been an important component to business success but even more so in today’s wired, interconnected world. Companies need to differentiate their business from a noisy marketplace that offers near identical products and services everywhere. Better technological advanceme Read More

It has been customary for businesses to keep sales and customer service in different departments. Each has a different manager, team members, and even different goals. Read More

Let's go back to basics and define the terms associated with risk management and learn its importance to businesses today. Read More

One of the things you want to achieve is to provide satisfying and convenient customer service to your consumers while keeping your costs low. Read More

With companies aiming to gain as much exposure as possible, they should be able to maximize their resources. Like these two prized fighters, here’s how it should be done: Read More

Retailers and business leaders are prepared to spend more on two aspects in ensuring they stay on top of the game when it comes to customer retention – customer service and data analytics. Read the basics of retail analytics outsourcing here. Read More

I recently contributed a short and sweet article on FridgeMagazine.com which summarizes my top 2 pieces of advice on increasing productivity at work. My first advice is to PLAN and I shared a tool (Asana) that helps me do it more efficiently. My last one is to LISTEN TO MUSIC and I basically shared Read More

Companies invest on customer service support when they realize the worth of customer service to their businesses. In truth, nothing is cheaper than providing quality customer support to customers – effective service not only turns customers into brand advocates, it is also a great marketing tool. I Read More