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Here's a compilation of the latest trends and predictions in social media this 2015 straight from the experts. Read More

2014 ended on a pretty bad note for a couple of businesses. Which is why for the first #CustServ Round Up of 2015, we collated some of the most helpful articles for everyone to feed on. How about starting this year on a good note? Here’s the newest and hottest in Customer Service. Read More

The SMSF industry might be in for some changes in 2015 due to three factors: the FSI report, tax reports and professionalism. Read More

Customers play a big role in the success of your business. That’s why committing to these three customer service resolutions will ensure you can achieve and even exceed customer expectations this 2015. Read More

2014 has been the year when a lot of businesses started to increase their knowledge on big data. 2015, then, is the year where they are expected to take their learnings into practice. Read More

Big data is at a tipping point. The ubiquity of mobile devices, cloud computing, and digital technology permeating every aspect of our lives will affect how all these volumes of information will be used and processed. Read More

Despite the obvious benefits of cloud computing, many small businesses have yet to fully embrace this technology. Here's why it's high time that you leveraged on what cloud computing can do to help you serve your clients better. Read More

The healthcare industry around the world is changing dramatically. Technology is the driving force that is changing our entire healthcare experience. Read More

As 2014 ends, it’s time to examine what the year has brought to the customer service industry and what customer service trends and predictions are for 2015. Read More

Big data has started a revolution, a shift from just data collection from that last twenty years into data use. Let's look back on how it changed the world in 2014. Read More