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Confused between customer service and customer experience? Learn how they differ and why they matter to your business. Read More

Technology has enabled businesses to change and improve the way they do things. Business process automation (BPA), for instance, is becoming more prevalent in a variety of industries including the business process outsourcing (BPO) industry. Read More

The demand to understand all the data we’ve been creating and amassing has grown to a level. Is data analytics really worth outsourcing? More so, is it even worth investing on? Read More

Social media and the telephone are some of the most popular channels for customer service. But which one is better? Find out here. Read More

If you’re running a business, you might be spending too much time on devising strategies, conceptualizing, and further developing your products or services. While these tasks are crucial for business success, it has been proven that 2 out of 3 businesses fail as a result of poor financial managemen Read More

Don't think you need a call center for your business? There's a big chance that you might be mistaken. Here's why. Read More

Experts believe that the Internet of Things is set to change the contact center industry. Read on to find out how this change would happen. Read More

In running a globally operating business, using the right cash management platform is crucial in the decision-making process, especially with regards to the entity’s working capital. Here’s a list of 9 key considerations in selecting the right cash management platform for your company. Read More

A compilation of the basic terms and principles in accounting, from everything that is recorded in your balance sheets, such as your assets, liabilities and equity, and the sub-terms, to your statement income which tracks your revenues and expenses. Read More

From October 5 to 9, 2015, we are celebrating our frontline customer service professionals, as Customer Service Week is being held, with the theme of Everyday Heroes. Here are some tips on how you can show your appreciation to your customer service employees. Read More