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Small business owners, doing finance and accounting by yourselves can really be overwhelming. Here are 3 tasks you can EASILY outsource! Read More

Companies benefit from sentiment analysis by knowing their online brand reputation, but there are certain individuals who can benefit from it as well. Read More

I recently read an article from The New York Times that discusses how call center agents can now identify their callers’ moods and emotions based on their intonations. As quoted on the article, “It’s not what you say. It’s how you say it.” Read More

Startups with limited resources may be tempted into outsourcing to cheaper places. I’m sure you’ve heard horror stories of entrepreneurs who spent a fortune building an idea in India only to discover a rat’s nest of badly written code that doesn’t scale. Then there are great successes who utilise Read More

Best Buy has found success by digging into its unique social media niche. Smaller businesses with limited resource can still incorporate many of Best Buy's strategies into their own social media operations. Learn how in this article. Read More

Some professionals actually think that the usage of Big Data only benefits large companies, but that isn’t totally right. Small businesses and start-ups actually can get the most out of it! Read More

According to customer experience leading expert, Bruce Temkin, such changes will push contact centers to morph into Relationship Hubs. How will this so called Relationship Hubs differ from contact centers? Read More

An enterprise can’t survive without customers, which is why Customer Relationship Management (CRM) systems have become a must-have tool for savvy business professionals. Read More

Having the right tools spells a huge difference in maintaining work efficiency as well as keeping everyone’s sanity intact. Here are five free task management tools that keep us sane around here, even when it’s a gloomy and rainy Monday morning. Read More

We have rounded up the Top 10 inspiring Zappos customer support stories that will challenge businesses how to become better at offering first-rate customer service experience. Read More