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There's a new school of thought that says customer satisfaction has become an irrelevant business metric. While it's a controversial assertion, it's also incomplete. Here are ten reasons why customer satisfaction still matters. Read More

Infinit Contact shares 5 things customer service representatives should never say and what to say instead. Read More

Did you know Skype and Klout are outsourcing? Here are other start-up companies that outsourced some of their services to qualified BPO companies, which have proven to be the best decision they’ve ever made. Read More

Small businesses can implement great loyalty programs too. Learn what some of the world’s tops retailers have done with theirs so that you can develop one that works for you too. Read More

Infinit Contact shares 10 customer service tips from the experts to help companies, especially start-ups, deliver great customer experience and achieve steadfast business growth. Read More

Now, if you have determined that your company should move forward with F&A outsourcing, CIMA recommends the following six steps in order to find the best provider. Read More

Big data provides businesses a better understanding of your customers. Learn how this translates to a higher bottom line for your business. Read More

When it comes to handling customer complaints, businesses can attest that it really is a complicated, difficult, and exasperating task. To avoid losing customers and put an end to negative remarks about the company, here are 6 tips to assist you with the appropriate customer management. Read More

Coming up with a hashtag is easy, but creating one that will lead to business success isn't as simple. It takes a bit of strategy and online savvy to produce one that will resonate with your target users. Here are a few things to keep in mind when using hashtags on social media. Read More

FREE Social Media Marketing Resource Guide for businesses. Find everything you need to succeed on Social Media! Read More