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Well-known brands may find it easy to gain millions and millions of followers because of their initial popularity, but small brands and start-ups can hugely benefit from it as well. If you’re one of those companies in the fashion industry willing to try, here are 7 reasons to do it now. Read More

Want to know how to use customer service to boost business growth? Be inspired by these 5 companies who got it right. Read More

Collecting real time data is important, but that's only the beginning. Knowing how and when to use it is just as critical for you to get a leg up against your competition. These strategies can help you deliver exceptional customer service and get you closer to achieving business success. Read More

TIP #1: The title is the first thing a reader sees, so it should be right initially. I know these are just simple reminders, but if content is still the king of the internet today, we should still be doing it right as well. Read More

Practically every brand in the world agrees that social media is important to their business. But what exactly should they do on social media? Here are some social media content ideas to help you out. Read More

The not-so-secret sauce to business success? Put your customer's needs first above all else. Here's how to do it. Read More

Want your content to be shared like crazy? Learn what to post from this list of popular social media content. Read More

Remember when we rounded up the top customer service influencers you should follow? We chose them because of their valuable contributions to what has shaped customer service as it is today. Now we share some of their resounding customer service tips for companies and organizations. Read More

Social media is a business tool necessity. Nowhere has customer service, marketing, industry monitoring and brand engagement become more streamlined and attainable than in the world of social media. Read More

I found a post that is definitely share-worthy. Infinit Datum organized 65 infographics that will help improve a businesses online marketing strategy. There is a wide array (obviously with 65!) so something for everyone.  One of my favorites is from Bob Stein's blog and it's a "social media cheat s Read More