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ForeSee Results recently released a holiday benchmark of shopper satisfaction with online retailers. It reports that the customer satisfaction has gone down since Cyber Monday 2010 (an expected tendency with Cyber Monday shopping incentives going away), but it is higher than it was a year ago durin Read More

An interview with Chad Stansbury, founder of Scriptito.com, exploring why Chad left his safe corporate job at a major hotel chain and started his own company. Read More

Every organization, no matter how small, has one or more people who are quite simply obnoxious, and they drain energy from everyone and can strangle your company. Sometimes they are also intellectually brilliant, or closely related to the boss, so there is no easy way out.

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What is small business branding? The brand of your company is going to be the “face” of your company in the marketplace, the subconscious association of your company’s products with good quality and promises well kept, and the promise of more clients to buy your services and products in the future. Read More

In today’s economy you would think that companies would be doing everything they can to not only get new customers, but keep the ones they already have. Unfortunately that’s not the case. Some companies are clueless or simply don’t care.

But there are other companies out there that do totally G Read More

Everyone has a favorite pair of shoes. They are the ones that make your feet feel comfy, and brighten your mood simply by slipping them on. Each person’s favorite pair is cherished for different reasons, but feels like they were made just for you. Finding your niche in the business world feels Read More

And then there are days when leading a small business is distressing. In fact, the origin of the word, distress, means to pull apart. And pulled apart is not so far off the mark... Read More

There are all kinds of great sales programs, but it is all just talk without execution. Join us for a webinar that looks more at getting it done rather than being hung up on why.
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Here are 9 kinds of distractions that I personally struggle with unnecessarily and that I think a lot of us struggle with. Read More

Social media monitoring is an essential component of many PR plans. We recently spoke to PR pro Alex Greenwood about the importance of social media monitoring for public relations and the importance of using monitoring to avoid PR disasters. Read More