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What's SHOP? It's a bill in the Senate, supported by Democrats and Republicans, unions and businesses, that would make it easier for small businesses to provide health insurance to their employees. Read more about it here. Read More

The No. 1 reason customers stop doing business with a company is a perceived attitude of indifference. They don't think companies care about them, as a valued customer or as a person. Trusted business relationships, much like friendships, require time and regular contact. Here are three action steps to show your customers the love. Read More

Businesses with less than 500 employees collectively shed an estimated 414,000 jobs nationwide in April, according to a report released Wednesday by payroll processor ADP. The news marked the 15th consecutive month of employment declines at America's small businesses. Read More

New research has found that economic woes are causing consumers to change the way they spend their time, as well as their money. Social networking continues to play a big part in their lives and savvy businesses will be forging relationships now ready for when the economy recovers. Read More

There is some evidence of the seeds of creative destruction at work in the economy. This is clearly becoming the age of the bootstrapper. Don't focus on investment dollars or massive infusions from the SBA as a sign of activity. Focus, instead, on the grassroots bootstrapping entrepreneurs who will reinvent our economy -- if we just would get Read More

Marketing strategies that may pull your business down because of a poorly designed and planned marketing activities. As stressed out in the article, marketing is not as simple as it may seems and should always take note of one factor: offering the best value to your customers, old or target customers. Read More

In my multi-decade existence, I have never had a problem with Read More

It takes more than money to motivate sales people. In the age of knowlwedge, it is more effective to share knowledge and empower the sales professional to acomplish more. Motivate them to grow, and yo will grow with them Read More

As I've studied leadership related silent problems inside organizations and written about them excessively in my book, Without Warning, the answer to the question, “Is she a bully, or just a bold leader?” is really quite simple. Read More

If new scientific research is any indication, it appears that online coupons have a much bigger effect on consumers than print coupons do. A fascinating study from NeuroFocus examined consumer responses to coupons both online and printed by analyzing brainwave activity, and combining those findings with others from eye tracking and galvanic skin r Read More